Frequently Asked Questions
Everything you need to know about your next travel companion.
Which European countries do you ship to?
We currently offer standard and express shipping to all EU member states, as well as the UK, Switzerland, and Norway. Shipping times typically range from 3 to 7 business days depending on your location.
What is your return policy for Travelpro products?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund. Please note that return shipping costs may apply unless the item is defective.
How do I claim a warranty on my luggage?
Travelpro Europe products are built to last. To file a warranty claim, please visit our 'Warranty' page with your proof of purchase and photos of the damage. Our team will evaluate the claim and provide repair or replacement instructions.
Are your carry-on bags compliant with European airline regulations?
Most of our carry-on models are designed to meet the overhead bin requirements of major European carriers like Lufthansa, Air France, and British Airways. We recommend checking the specific dimensions listed on the product page against your airline's current limits.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options such as Klarna and iDEAL to ensure a smooth checkout experience.
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive an email containing a tracking link and number. You can use this to monitor your shipment's progress in real-time.